Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

Personal Information

This may include your name, email address, phone number, shipping address, billing address, and payment information.

Automatically Collected Information

We collect basic technical information (IP address, browser type, operating system) necessary for website functionality and security. We use internal performance monitoring to improve our website speed and functionality, but we do not use third-party analytics or tracking services.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your account and orders
• Send you marketing communications about our products and services (with your consent)
• Send you order confirmations and shipping updates
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and abuse

3. Information Sharing

We do not sell, trade, or rent your personal information to third-party vendors or advertising companies. We may share your information in the following circumstances:

• With service providers who help us operate our business (such as payment processors, shipping companies, and our internal marketing/SEO team)
• To comply with legal requirements
• To protect our rights and safety
• In connection with a business transfer

Important: We work with a marketing and SEO team that helps us promote our business, but we do not sell your data to third-party advertising companies or allow third parties to use your data for their own marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing

6. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (such as remembering your cart items and login status)
• Analytics Cookies: We use Google Analytics to understand how visitors use our website, which pages are most popular, and how we can improve the site. This helps us make data-driven decisions about our website and marketing. You can opt-out of analytics cookies through our cookie preferences.

We do not use marketing/advertising tracking cookies that track your browsing behavior across other websites. We do not sell your data to third-party advertising companies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Accessibility

H&M Herbs & Vitamins is committed to making our website usable for as many people as possible, including customers who use assistive technology or keyboard-only navigation.

What we provide

• Skip links on key pages so you can jump directly to main content
• Visible keyboard focus indicators on interactive elements
• Text alternatives for meaningful images where applicable
• Semantic page structure with headings, landmarks, and labels for forms and navigation
• Support for reduced motion and high-contrast preferences where possible

Ongoing improvements

We continue to review our site against widely recognized accessibility guidelines (WCAG 2.1 Level AA) and improve pages, products, and checkout flows over time.

Need help or found a barrier?

If you have trouble using any part of this website, or need product information in an alternative format, please contact us and we will try to help you promptly:

11. Contact Us