California Consumer Privacy Act (CCPA) Rights

Your CCPA Rights

As a California resident, you have the following rights regarding your personal information:

Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, email address, phone number, postal address (when you place an order or contact us)
• Commercial Information: Purchase history, product preferences (when you make a purchase)
• Internet Activity: Basic website performance metrics for site improvement (internal analytics only - no third-party tracking)

Note: We use Google Analytics to understand website usage and improve our services. This helps us see which pages are popular, how visitors navigate our site, and how we can improve the user experience. You can opt-out of analytics cookies through our cookie preferences. We do not use marketing/advertising tracking cookies that track you across other websites.

How We Use Your Information

We use your personal information for the following business purposes:

• Processing and fulfilling orders
• Customer service and support
• Sending you marketing communications about our products and services (with your consent)
• Internal website performance monitoring (to improve site speed and functionality)
• Fraud prevention and security
• Legal compliance

Note: We use your information for our own marketing purposes (emails about our products, promotions, etc.), but we do not sell your personal information to third-party advertising companies or allow third parties to use your data for their own marketing purposes.

Information Sharing

We may share your personal information with:

• Service Providers: Companies and individuals that help us operate our business, including payment processors, shipping companies, and our internal marketing/SEO team
• Legal Authorities: When required by law

Sale of Personal Information

We do not sell personal information to third-party vendors or advertising companies. We do not share your information with third-party marketing companies for their own use. We work with a marketing and SEO team that helps us promote our business, but they work for us and do not use your data for any other purposes or share it with other companies.

How to Exercise Your Rights

Submit a Request

To exercise your CCPA rights, you can:

• Email us at: hmherbs1@gmail.com
• Call us at: 706-861-9454
• Use our online form: Contact Form Below

Verification Process

To protect your privacy, we will verify your identity before processing your request. We may ask for:

• Email address associated with your account
• Recent order information
• Other identifying information

Response Time

We will respond to your request within 45 days. If we need additional time, we will notify you and may take up to 90 days total.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must:

• Provide written authorization from you
• Verify their own identity
• Provide proof of their authorization to act on your behalf

Minors Under 16

We do not sell the personal information of consumers we know to be less than 16 years of age without affirmative authorization. If you are under 16, please do not provide personal information without parental consent.

Changes to This Notice

We may update this CCPA notice from time to time. We will post any changes on this page and update the effective date.

Exercise Your CCPA Rights